# Help Center — Cloudfy Checkout

> Documentation, guides and answers to sell more with Cloudfy Checkout: checkout, payments, integrations and more.

## Getting started
Start selling from scratch with Cloudfy.
- [What is Cloudfy Checkout?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/o-que-e-a-cloudfy-checkout/): Brazilian online payment and checkout platform to sell digital and physical products.
- [How do I build my checkout from scratch?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/como-criar-meu-checkout-do-zero/): Set up the store, add a product, customize the checkout and publish the link.
- [What do I need to set up before I start selling?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/o-que-configurar-antes-de-vender/): Add a billing card and your tax information under Billing.
- [How do I create my first store in the onboarding?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/criar-primeira-loja-onboarding/): Fill in the name and description, the tax details (CPF/CNPJ) and add the billing card in the onboarding.
- [How do I connect my domain to the store?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/conectar-dominio-na-loja/): Validate the domain on Cloudfy and point the name servers at your provider. Propagation takes about 1 hour.
- [How do I register my products?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/cadastrar-produtos-e-frete/): Create digital or physical products with price and deliverable, and set up shipping by value, icon and availability.
- [How do I connect an acquirer and set up payments?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/conectar-adquirente-e-pagamentos/): Enter your acquirer's Client ID and Secret, choose PIX and/or card, and set up the tracking pixel.
- [How do I create reviews, discounts and coupons?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/planos-bumps-avaliacoes-descontos-cupons/): Create reviews, PIX discounts and discount coupons to boost your checkout and sell more.
- [How do I customize the checkout in the Checkout Builder?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/personalizar-checkout-no-builder/): Pick the template, adjust appearance and images, set up payment, advanced options, fields and the completion step.
- [How do I create a plan and start selling?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/criar-um-plano-e-comecar-a-vender/): Create your payment link: choose the products, set the price, the slug and the domain, save it and copy the link to start selling.
- [How do I create and use an order bump?](https://ajuda.cloudfycheckout.com/en/primeiros-passos/criar-e-usar-um-order-bump/): Create a product and a plan for your order bump and set the title, description, discount, shipping options and where it appears.

## Account & store
Domains, multi-store and more.
- [Can I have more than one store on the same account?](https://ajuda.cloudfycheckout.com/en/conta-e-loja/ter-mais-de-uma-loja/): Yes — use the store selector at the top to switch or create a new store.
- [How do I connect my domain to the store?](https://ajuda.cloudfycheckout.com/en/conta-e-loja/conectar-meu-dominio-a-loja/): Under Store › Domains, add the domain and point Cloudfy's name servers at your provider.
- [How does the referral (affiliate) program work?](https://ajuda.cloudfycheckout.com/en/conta-e-loja/programa-de-indicacao-afiliados/): Share your link and earn 10% on referrals' subscription for their first 2 months.
- [How do I use the same checkout domain on my sales page?](https://ajuda.cloudfycheckout.com/en/conta-e-loja/mesmo-dominio-no-checkout-e-pagina-de-vendas/): Edit the DNS under Store › Domains, creating an A record with name @ pointing to your hosting's IP.
- [How can I report a problem?](https://ajuda.cloudfycheckout.com/en/conta-e-loja/como-reportar-um-problema/): Report any problem through our WhatsApp support.
- [What is the difference between Domain and Email Domain?](https://ajuda.cloudfycheckout.com/en/conta-e-loja/diferenca-dominio-e-dominio-de-email/): The Domain works for the checkout and for sending emails; the Email Domain is exclusively for sending.
- [Why was my domain rejected by the email-sending security analysis?](https://ajuda.cloudfycheckout.com/en/conta-e-loja/dominio-reprovado-analise-de-seguranca/): The analysis protects your sending reputation; use a domain with a good TLD, history and DNS (SPF, DKIM, DMARC) configured.
- [Checkout that won't open or load](https://ajuda.cloudfycheckout.com/en/conta-e-loja/checkout-nao-abre-ou-nao-carrega/): It's usually the domain: if you were selling and it stopped, it may be down; if you just added it, it's propagating.
- [I added my domain but it stays inactive, what do I do?](https://ajuda.cloudfycheckout.com/en/conta-e-loja/dominio-inativo-o-que-fazer/): It's probably propagating. Check the NS on dnschecker.org — if they're already on Cloudfy, the SSL is being generated.

## How to integrate this acquirer?
Step-by-step tutorials to connect each payment gateway.
- [How do I integrate Genesys?](https://ajuda.cloudfycheckout.com/en/como-integrar-adquirente/integrar-genesys/): Step-by-step to connect the Genesys gateway to Cloudfy and generate Pix.
- [How do I integrate ParadisePag?](https://ajuda.cloudfycheckout.com/en/como-integrar-adquirente/integrar-paradisepag/): Step-by-step to connect the ParadisePag gateway to Cloudfy and generate Pix.
- [How do I integrate MangoFy?](https://ajuda.cloudfycheckout.com/en/como-integrar-adquirente/integrar-mangofy/): Step-by-step to connect the MangoFy gateway to Cloudfy and generate Pix.
- [How do I integrate Flevo Pay?](https://ajuda.cloudfycheckout.com/en/como-integrar-adquirente/integrar-flevopay/): Step-by-step to connect the Flevo Pay gateway to Cloudfy and generate Pix.
- [How do I integrate Stripe?](https://ajuda.cloudfycheckout.com/en/como-integrar-adquirente/integrar-stripe/): Step-by-step to connect Stripe to Cloudfy and accept international payments.

## Integrations & Webhooks
CRM, tracking and automations.
- [How do I set up a webhook?](https://ajuda.cloudfycheckout.com/en/integracoes-e-webhooks/como-configurar-um-webhook/): Under Webhooks, add your system's URL to receive checkout events.
- [My webhook isn't firing. What should I check?](https://ajuda.cloudfycheckout.com/en/integracoes-e-webhooks/webhook-nao-esta-disparando/): Check the URL, whether the destination accepts POST, is online and the event is enabled.
- [How do I integrate with Utmify?](https://ajuda.cloudfycheckout.com/en/integracoes-e-webhooks/como-integrar-com-a-utmify/): Generate an API Token in Utmify and paste it under Integrations › Utmify, selecting all order events.
- [I want to integrate a website or link, how do I do it?](https://ajuda.cloudfycheckout.com/en/integracoes-e-webhooks/integrar-um-site-ou-link/): Create a digital product and an approved-order email template with a button that leads to your website or link.
- [Webhooks documentation: events and payloads](https://ajuda.cloudfycheckout.com/en/integracoes-e-webhooks/documentacao-de-webhooks/): Every event Cloudfy fires, the fields of each payload and the tracking parameters. Includes the PDF for download.

## Checkout Builder
Customize your checkout page.
- [How do I customize the checkout with my brand?](https://ajuda.cloudfycheckout.com/en/checkout-builder/personalizar-checkout-com-minha-marca/): Use the Appearance, Images, Payment and Advanced tabs of the Checkout Builder.
- [Which checkout templates are available?](https://ajuda.cloudfycheckout.com/en/checkout-builder/templates-de-checkout-disponiveis/): Templates 1 to 4 and the PIX API model, all customizable.
- [My checkout won't open. What should I do?](https://ajuda.cloudfycheckout.com/en/checkout-builder/checkout-nao-esta-carregando/): It could be something local in the browser or the domain being down. Here's how to diagnose each case.
- [Why doesn't the address field show up on my checkout?](https://ajuda.cloudfycheckout.com/en/checkout-builder/checkout-sem-campo-de-endereco/): The address field only appears for physical products. Under Products, switch the type from Digital to Physical.
- [How do I add an upsell to my product?](https://ajuda.cloudfycheckout.com/en/checkout-builder/como-colocar-upsell-no-produto/): Create a product and a plan for each upsell and chain the checkouts through the external thank-you page.

## Sales & transactions
Track, filter and export orders.
- [How do I track my sales?](https://ajuda.cloudfycheckout.com/en/vendas-e-transacoes/como-acompanhar-minhas-vendas/): Use the Dashboard for real-time metrics and Sales for the order list.
- [How do I filter and export transactions?](https://ajuda.cloudfycheckout.com/en/vendas-e-transacoes/filtrar-e-exportar-transacoes/): Filters by period, plan, UTM, acquirer and status, with CSV export.
- [What information do I see for each sale?](https://ajuda.cloudfycheckout.com/en/vendas-e-transacoes/informacoes-de-cada-venda/): Product, customer, amount, date, status, payment method and acquirer.

## Sales recovery
Automated emails to recover sales.
- [How does email recovery work?](https://ajuda.cloudfycheckout.com/en/recuperacao-de-vendas/como-funciona-recuperacao-por-email/): Enable automated emails per event: Pix generated, Pix expired and order approved.
- [How many recovery emails can I send?](https://ajuda.cloudfycheckout.com/en/recuperacao-de-vendas/quantos-emails-de-recuperacao-posso-enviar/): There is a monthly quota shown on the Settings tab (e.g. 0 / 1,000).
- [Why does my email template need approval?](https://ajuda.cloudfycheckout.com/en/recuperacao-de-vendas/template-de-email-precisa-de-aprovacao/): To ensure best practices and deliverability, every template goes through an automatic review before being released.
- [Info-product delivery: how does the automatic email work?](https://ajuda.cloudfycheckout.com/en/recuperacao-de-vendas/entrega-de-infoprodutos/): The digital file is sent via the checkout email. Check that email sending is active and the domain approved.

## Billing & plans
Invoices, fees, balance and plans.
- [How do I add a card to pay my invoice?](https://ajuda.cloudfycheckout.com/en/financeiro-e-planos/adicionar-cartao-para-pagar-fatura/): Under Billing › Add card, enter the card details and confirm.
- [My store was blocked after a payment failure. Now what?](https://ajuda.cloudfycheckout.com/en/financeiro-e-planos/loja-bloqueada-apos-falha-de-pagamento/): The store stays active for up to 12h; pay the open invoice to restore it.
- [What are Cloudfy's plans and fees?](https://ajuda.cloudfycheckout.com/en/financeiro-e-planos/planos-e-taxas-da-cloudfy/): Free (2.5%), Fly (2% · R$147/mo) and Cloudfy (1.5% · R$387/mo).
- [How do the prepaid balance and invoices work?](https://ajuda.cloudfycheckout.com/en/financeiro-e-planos/saldo-pre-pago-e-faturas/): The invoice accumulates sales fees; the prepaid balance is dedicated to transaction fees.
- [Is my store blocked immediately after a payment failure?](https://ajuda.cloudfycheckout.com/en/financeiro-e-planos/loja-bloqueada-imediatamente-apos-falha/): No. The store stays active for up to 12 hours after the first failure before being temporarily blocked.
- [What can I do to settle my store's debt if my card doesn't work?](https://ajuda.cloudfycheckout.com/en/financeiro-e-planos/quitar-debito-da-loja-com-pix/): Pay via PIX: top up your balance with the amount equal to the debt under the Billing tab.
- [I can't pay my debts, what do I do?](https://ajuda.cloudfycheckout.com/en/financeiro-e-planos/nao-consigo-pagar-minhas-dividas/): It's usually insufficient balance, anti-fraud or a card issue. Try another card or add balance via PIX.

## Payments
PIX, boleto, card and acquirers.
- [Which payment methods does Cloudfy accept?](https://ajuda.cloudfycheckout.com/en/pagamentos/meios-de-pagamento-aceitos/): PIX, boleto, credit card, MB Way and international payments.
- [Why does my checkout show “error making payment”?](https://ajuda.cloudfycheckout.com/en/pagamentos/erro-ao-efetuar-pagamento/): It's almost always the integration keys: check the Secret Key and Public Key. If it persists, contact support.
- [What are acquirers and how do I connect one?](https://ajuda.cloudfycheckout.com/en/pagamentos/o-que-sao-adquirentes/): They are the processors that settle your sales — connect one on the Acquirers page.
- [How does gateway flipping work?](https://ajuda.cloudfycheckout.com/en/pagamentos/como-funciona-o-flip-de-gateways/): It's automatic failover: if the primary acquirer fails, the sale is retried on the secondary with no friction.

## Global
International sales and global payments.
- [How do I accept international payments?](https://ajuda.cloudfycheckout.com/en/global/aceitar-pagamentos-internacionais/): Enable the International method at checkout and connect an international acquirer.
- [How do I enable MB Way for sales in Portugal?](https://ajuda.cloudfycheckout.com/en/global/ativar-mb-way/): Enable MB Way on the Payment tab of the Checkout Builder and use a compatible acquirer.
- [How do I convert the checkout language and currency?](https://ajuda.cloudfycheckout.com/en/global/converter-idioma-e-moeda-do-checkout/): Enable International in the Checkout Builder (gear icon) and use a global gateway under Acquirers › Global.
- [How do I integrate Stripe?](https://ajuda.cloudfycheckout.com/en/global/integrar-stripe/): Step-by-step to connect Stripe to Cloudfy and accept international payments.

## Awards
Achievements and plaques for revenue milestones.
- [What are Achievements (Cloudfy Plaques)?](https://ajuda.cloudfycheckout.com/en/premiacoes/o-que-sao-as-conquistas-placas-cloudfy/): Recognition for revenue milestones, such as R$100k, R$500k and R$1 million.
- [How do I request my award?](https://ajuda.cloudfycheckout.com/en/premiacoes/como-solicitar-minha-premiacao/): Under Achievements › See all, click Redeem plaque and fill in your address. Shipments go out roughly every 1 to 1.5 months.

## Top questions
The most common questions from Cloudfy users.
- [My checkout won't open. What should I do?](https://ajuda.cloudfycheckout.com/en/principais-duvidas/checkout-nao-esta-carregando/): It could be something local in the browser or the domain being down. Here's how to diagnose each case.
- [Why doesn't the address field show up on my checkout?](https://ajuda.cloudfycheckout.com/en/principais-duvidas/checkout-sem-campo-de-endereco/): The address field only appears for physical products. Under Products, switch the type from Digital to Physical.
- [Why does my checkout show “error making payment”?](https://ajuda.cloudfycheckout.com/en/principais-duvidas/erro-ao-efetuar-pagamento/): It's almost always the integration keys: check the Secret Key and Public Key. If it persists, contact support.
- [Info-product delivery: how does the automatic email work?](https://ajuda.cloudfycheckout.com/en/principais-duvidas/entrega-de-infoprodutos/): The digital file is sent via the checkout email. Check that email sending is active and the domain approved.
- [I can't pay my debts, what do I do?](https://ajuda.cloudfycheckout.com/en/principais-duvidas/nao-consigo-pagar-minhas-dividas/): It's usually insufficient balance, anti-fraud or a card issue. Try another card or add balance via PIX.
- [Checkout that won't open or load](https://ajuda.cloudfycheckout.com/en/principais-duvidas/checkout-nao-abre-ou-nao-carrega/): It's usually the domain: if you were selling and it stopped, it may be down; if you just added it, it's propagating.
- [I added my domain but it stays inactive, what do I do?](https://ajuda.cloudfycheckout.com/en/principais-duvidas/dominio-inativo-o-que-fazer/): It's probably propagating. Check the NS on dnschecker.org — if they're already on Cloudfy, the SSL is being generated.