My webhook isn't firing. What should I check?

If events do not reach your system, the problem is usually in the URL or the destination server.

Most common causes

• Incorrect or unreachable URL
• Destination server returning an error
• Event not configured
• Response timeout

Verification checklist

1. Confirm the URL registered under Webhooks.
2. Test the URL manually (Postman, cURL, webhook.cool or RequestBin).
3. Make sure the destination accepts POST requests and is online.
4. Check that the desired event is enabled.

If the URL is correct but returns a 500 error, the problem is on the destination server. If it persists, contact support.