Question 1

Which payment methods does Cloudfy accept?

Accepted Answer

You can offer, simultaneously:PIX — instant approval and the lowest decline rate.Boleto — confirmation within up to 2 business days.Credit card — instant approval.MB Way and international payments (depending on the acquirer).Enable each one on the Payment tab of the Checkout Builder.

Question 2

Why does my checkout show “error making payment”?

Accepted Answer

If, when finishing the purchase, the checkout shows “Error when making payment” (or “Error generating payment”), the problem is most often in your acquirer's integration keys.1. Check the integration keysMake sure the Secret Key and the Public Key are entered correctly on the platform — not swapped and without incorrect characters (extra spaces, missing letters, etc.).2. Platforms with a single keyIf your acquirer provides only a Secret Key or API Key, put that key in the Secret Key field (even if it is an API Key) and leave the Public Key empty.3. If the error persistsClick the button below to contact our WhatsApp support. Send:The store ID — found under Store, next to the creation date.The payment gateway you are using.That you are getting “Error generating payment”.Talk to support on WhatsApp

Question 3

What are acquirers and how do I connect one?

Accepted Answer

Acquirers are the payment processors that settle your sales. On the Acquirers page there is a catalog with dozens of options (domestic and international).Filter by Domestic/International or search by name.Click the acquirer's gear icon and enter your credentials.Use “Copy to another store” to replicate the configuration across stores.

Question 4

How does gateway flipping work?

Accepted Answer

Gateway flipping is the automatic failover between acquirers. You set a primary acquirer and a secondary one: if the primary declines or fails, Cloudfy retries the sale on the secondary automatically, with no action needed from the customer. This boosts your approval rate.How to set it upIn the Checkout Builder, open the Payment tab and set:Primary acquirer — the one that processes sales first.Secondary acquirer — the one that automatically takes over on failure.Flipping works for both Pix and card: if the first acquirer fails, the transaction goes straight to the second.For flipping to work, connect and enable the same payment method on both acquirers (primary and secondary).

Articles about payments

Which payment methods does Cloudfy accept?

Why does my checkout show “error making payment”?

What are acquirers and how do I connect one?

How does gateway flipping work?