Question 1

How does email recovery work?

Accepted Answer

In the Recovery section you enable automated emails per event, such as Pix generated, Pix expired and Order approved. Each trigger has an on/off switch and an associated template.Templates: create custom email models on the Templates tab.Metrics: track email delivery (feature available to subscribers).

Question 2

How many recovery emails can I send?

Accepted Answer

There is a monthly send quota shown at the top of the Settings tab (e.g. 0 / 1,000 emails). The counter shows how many are left for the month.

Question 3

Why does my email template need approval?

Accepted Answer

To make sure the emails sent by the platform follow best practices and don't harm message deliverability, all templates go through a review before being released for use.This step was created after we identified templates with structural or content issues that were causing blocks at email providers — which affected message delivery to end customers.How the review worksAfter you submit your template, the review is done automatically and the result appears within moments: approved or rejected, with a description of the reason if there is any problem.If the template is rejected, just fix the points indicated and submit it again.

Question 4

Info-product delivery: how does the automatic email work?

Accepted Answer

In info-product delivery, the digital file (the product's deliverable) is sent automatically via the checkout email as soon as the order is approved.What to checkIf the customer didn't receive the file, make sure email sending is active on your store. For Cloudfy to send the emails, your domain must be approved for sending.Why the domain may be rejectedThe platform automatically analyzes each domain before allowing email sending, to protect your reputation and deliverability. A domain can be rejected due to:High-risk TLD (.xyz, .top, .site, .live, .click, among others).Recently registered domain, with no history of legitimate use.Presence on spam or phishing blacklists.Similarity to well-known brands (typosquatting).Site with nonexistent or suspicious content.How to ensure deliveryTo set up email sending, we recommend normal names for domains, strong TLDs (.com, .com.br, .net), a history of legitimate use and DNS records (SPF, DKIM, DMARC) properly configured. Add the domain and check whether it is approved as an email domain.Think your domain was rejected by mistake? Contact our support.

Articles about sales recovery

How does email recovery work?

How many recovery emails can I send?

Why does my email template need approval?

Info-product delivery: how does the automatic email work?